Shipping policy

Delivery options and charges are calculated depending on several factors including weight, size and value of your order. These are clearly shown in the shopping cart and charges are made per order and not per item.

Orders in excess of £50 - Free UK Shipping

Delivery within AB43 Postcode Region - Free

Standard UK Delivery - £4

With our standard delivery service, your order will, under normal circumstances, be manufactured and shipped from us within 3 working days.

Express UK Delivery - £8

With our express service (not available on all products) your order will, under normal circumstances, be manufactured and shipped from us next working days.

If you require your order for a specific date or have any special circumstances please do not hesitate to contact us - we are flexible and will endeavour to work with you to meet your requirements.

Your goods will, under normal circumstances, be sent out in the time frame stated to a delivery address of your choice. Please note that delivery times are only an estimate, and does not account for the time your chosen delivery service will take and CheekyNeep will not be liable for any late delivery of the goods or any loss or damage caused as a result of such delay. Delivery service times may be extended over public holidays and busy seasons by our delivery agents without any prior notice. Delivery and service times may also be affected by government imposed restrictions - please contact us with any specific questions you may have so we can assist.

You accept responsibility to ensure that the delivery address is complete and correct. Orders sent to an incorrectly entered delivery address may be lost or returned to us by the delivery agent. We will be happy to re-deliver any returned orders to the correct address for an additional delivery fee. The delivery address is confirmed during the checkout process and in the order confirmation email - if you have placed an order with an incorrect address, please contact us immediately to rectify the error. We cannot offer refunds for orders not received when you have entered an incorrect delivery address. 

We can deliver to most countries - please contact us if the country you require delivery to is not an option during checkout. Orders are securely packaged and despatched by standard or tracked delivery service depending on which option was selected at order stage.

Any claim for non-delivery must be made to CheekyNeep in writing in a timely manner and will be investigated with the delivery agent. Depending on the delivery service selected at the time of Purchase, the delivery agent may not accept that an item has been lost in transit for up to 14 days for non-tracked services. You agree to cooperate with CheekyNeep and the delivery agent in completing claims for any items lost in transit so that replacement goods can be sent as soon as possible if required.

Any claim for damage must be made in writing within 1 working day of receipt of the goods. Claims outside of this time cannot be accepted.